Refund policy

Return & Refund Policy

Last updated: July 30, 2026

Thank you for shopping with StoreLoom.

At StoreLoom, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are happy to offer a straightforward return and refund process.

30-Day Return Policy

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return:

The item must be unused or only minimally used.
The product should be returned in its original packaging whenever possible.
All accessories, manuals, and included components must accompany the return.
Proof of purchase or your order number is required.

Non-Returnable Items

Certain items cannot be returned, including:

Gift cards
Personalized or customized products
Final sale or clearance items
Products damaged through misuse or improper handling

If you're unsure whether your item qualifies, please contact us before returning it.

Damaged or Incorrect Orders

Please inspect your package upon arrival.

If your order arrives:

Damaged
Defective
Missing parts
Incorrect

Please contact us within 7 days of delivery with clear photos and your order number. We will evaluate the issue and provide an appropriate solution, including replacement, refund, or reshipment where applicable.

Return Process

To initiate a return:

Contact our customer support.
Include your order number and reason for return.
Wait for return authorization and shipping instructions.
Ship the item back using the provided instructions.

Returns sent without prior authorization may not be accepted.

Return Shipping

If the return is due to:

Our error
Damaged item
Defective product
Wrong item received

StoreLoom will cover the return shipping costs.

For customer-initiated returns (such as ordering the wrong item or changing your mind), the customer is responsible for return shipping costs unless otherwise required by law.